سياسة الاسترجاع

Effective Date: 13 MAY 2025

At OPURE UAE, your satisfaction is our priority. We are committed to providing authentic Himalayan Shilajit and ensuring a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy.

Eligibility for Returns and Refunds

Satisfaction Guarantee

  • You can request a refund or exchange within 30 days of receiving your order.
  • Whether the product is opened, used, or unopened, we prioritize your satisfaction.

Who Can Request a Refund?

  • First-time customers who feel the product didn’t meet their expectations.
  • Customers who are dissatisfied with their overall experience.

Exclusions

  • Refunds are not available for products purchased from unauthorized third-party retailers.
  • Requests made after 30 days of delivery may not qualify for a refund.

How to Request a Refund or Exchange

Contact Our Support Team

Send an email to support@opure.ae with the following details:

  • Order number
  • Reason the product didn’t meet your expectations
  • Feedback or suggestions (optional but appreciated)

Approval Process

  • Our team will review your request and respond within 2 business days.
  • In most cases, returning the product is not required, but we may ask for additional details.

Refund Timeline

  • Approved refunds will be processed within 7 business days.
  • The amount will be credited back to your original payment method.

Contact Information:

COMPANY NAME & NUMBER: OPURE LIMITED - 15525119

ADDRESS: 160 KEMP HOUSE, 160 CITY ROAD, EC1V 2NX, LONDON
UNITED KINGDOM

Office Hours: 9 am to 5 pm. ( Monday to Friday ) (GMT) Greenwich Mean Time (London)

Email, Phone Call & Live Chat Available.